Dukes The Palm, a Royal Hideaway Hotel

The staff at the hotel were very friendly, their attentiveness really stands out from other hotels. Credits to Masud and Ayas who dealt with my complaint professionally. They both carefully listened to my complaint, came to see the room and took pictures of the issues raised. By the morning they changed my room to a very nice room, upgraded free of charge. They even put up a flower display for my wife and baby, which they loved! Thank you Masud and Ayas...you made a horrible initial experience into a very positive one!

The team at this absolutely gorgeous hotel were outstanding. We were treated like royalty! They honestly could not have done anything more for us. Everything was luxurious, so clean and so comfortable. The selection of food at breakfast was amazing! The hotel has its own private beach, an infinity pool, an indoor pool and a gym. They have everything a family, a couple, a group of friends, or seniors could wish for. They gave us great advice on trips and, simply, took care to our every need (as well as things we didn’t know we needed). I would give this hotel my highest recommendation!

Checking in was fast and with good room on 17 floor but we were expecting more info to get from the agent (about facilities). For example to have an option for breakfast on 15floor (which was recommended by Linn during our dinner because of nice view). The products in the washroom was ELEMIS brand. We watched EURO games in the bar. The cocktails was great and staff were very nice. Facilities (beach/infinity pool with Marina View/Lazy River) recommended for couples, family. Food was nice and the staff were friendly. We met Linn during dinner and he was very friendly with us and explained more info about the hotel than we get from agent during check in))

Clean hotel & rooms cleaned daily with fresh towels & water, really friendly & helpful staff (reception, pool area, security & restaurant staff - they were all lovely!) easy check in & check out process, great views from the swimming pool & gym, gym is open 24/7, good temperature of pool, the lazy river was lovely & relaxing, sun beds always available as well as parasols, delicious & varied food at all meal times, Kyber Indian restaurant was delicious! Shopping mall opposite hotel which had Waitrose, coffee shops etc which was handy & only 30 mins in a Uber to the Dubai Mall & Burj (always easy getting an Uber!)

Cool infinity pool and lazy river are perfect. Breakfast and dinner are very delicious. Room view is very good. Mr. Hakam from reception very kind, early check- in made up happy. Thank a lot to Mr. Shwanth from restaurant, he is friendly, helpfull and very kind. Thanks Pyae from restaurant. Very clean and tidy hotel.